Fast shipping. Zero-guilt returns.
Everything you need to know before and after checkout.
How your order gets to you
We pack it up
Orders ship within 1-2 business days of purchase.
It's on its way
Standard delivery typically takes 3-7 business days, depending on your location.
Free shipping
Orders over $49 ship free. You'll get a tracking number the moment it leaves our hands.
The "Bored No More" Guarantee
Try the OffDuty Tug for 30 days. If your dog isn't calmer, more engaged, or at the very least mildly obsessed — send it back for a full refund. No hoops, no guilt trips.
How to return an item
Reach out within 30 days
Contact us within 30 days of delivery to start your return.
Original condition, if possible
We understand dogs can be enthusiastic testers — just do your best.
5-7 business days
Once we receive your return, your refund lands back on your original payment method.
If your order arrives damaged or isn't what you ordered, contact us right away with a photo and we'll make it right at no cost to you.